Customer Service Representative - PRN - Clinic

Santa Rosa Medical Center; Milton (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k)

Licensure/certification reimbursement

Student loan assistance

Job summary

Santa Rosa Medical Center in Milton, Florida is looking for a Customer Service Representative who will manage customer inquiries and provide exceptional service across various platforms. This position requires strong problem-solving capabilities and effective communication skills to ensure customer satisfaction.

The ideal candidate will have an Associate Degree or relevant coursework, along with 1-2 years of customer service experience. The role offers a full-time position with a comprehensive benefits package.

Qualifications

• 1-2 years of experience in customer service or call center environment.
• Preferred coursework in Business, Communications, or related field.

Responsibilities

• Handle customer inquiries through multiple communication channels.
• Document customer interactions and resolve issues effectively.
• Collaborate with internal teams for complex issue resolution.
• Ensure customer satisfaction and maintain service quality standards.

Skills

Customer Service Skills

Problem-Solving

Communication

Attention to Detail

Education

Associate Degree or coursework in Business or Communications

Tools

Google Suite

ServiceNow or similar ticketing platform

CRM systems

Microsoft Office

Job description

As a Customer Service Representative at Santa Rosa Medical Group you'll join a team and be a part of a culture that's dedicated to providing top quality care to our patients. Our full-time employees enjoy a robust benefits package which may include health insurance, 401(k), licensure/certification reimbursement, and student loan assistance for eligible roles.

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem‑solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service‑related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills And Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi‑task across different customer service platforms.
• Strong problem‑solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high‑stress situations while de‑escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast‑paced environment.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.