Part-Time Call Center Representative NRH

Mapcommunications; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Map Communications in North Richland Hills, TX is seeking aPart-Time Call Center Representative to provide friendly, professional inbound support to our diverse client base. This 100% inbound role features no sales or cold calls, with fully paid, step-by-step training to set you up for success.

Core responsibilities include handling a high volume of calls, collecting details, routing messages, and using our call processing system to prioritize needs.

Qualifications

• Polite, professional, and engaging phone presence.
• Solid English communication skills, with strong grammar and spelling.
• Basic computer navigation and 35+ WPM typing.
• Punctuality, reliable attendance, and strong work ethic.
• Ability to work one weekend day and holidays in a 24/7/365 operation.

Responsibilities

• Answer a high volume of inbound calls with a friendly, energetic demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

Skills

Professional phone presence

Strong English communication

Typing 35+ WPM

Basic computer navigation

Punctuality and reliability

Weekend availability

Job description

Part-Time Call Center Representative

Company: Map Communications

Location: North Richland Hills, TX (In-Office) l Pay: $17/hr

About the Role:

Map Communications is looking for compassionate, reliable Call Center Representatives to join our team! Our Call Center Representatives provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This position involves 100% inbound calls only; there are zero sales or cold calls required. We offer fully paid, step-by-step training to set you up for success.

Core Responsibilities:

• Answer a high volume of incoming calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

What We're Looking For:

• A polite, professional, and engaging phone presence.
• Solid English communication abilities, including accurate grammar and spelling.
• Basic computer navigation skills and a typing speed of 35+ WPM.
• Punctuality, consistent attendance, and a strong work ethic.
• Availability to work one weekend day (Saturday or Sunday) and holidays as we operate 24/7/365.

Map Communications is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.