Part-Time Call Center Representative NRH

MAP; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Map Communications in North Richland Hills, TX is seeking a Part-Time Call Center Representative to join our in-office team. You will handle 100% inbound calls from a diverse client base, provide friendly and professional support, and help ensure accurate information routing.

Training is fully paid and designed to set you up for success. Ideal candidates have strong English communication, a basic computer skill set, and a typing speed of 35+ WPM, with reliable attendance and weekend/holiday

Qualifications

• Polite, professional phone presence.
• Strong English communication abilities.
• Basic computer skills and a typing speed of 35+ WPM.
• Punctuality, consistent attendance.
• Availability to work one weekend day and holidays in a 24/7/365 operation.

Responsibilities

• Answer a high volume of incoming calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

Skills

Inbound calls

English communication

Typing 35+ WPM

Basic computer navigation

Punctuality & attendance

Job description

Part-Time Call Center Representative
Company: Map Communications
Location: North Richland Hills, TX (In-Office) l Pay: $17/hr

About the Role:

Map Communications is looking for compassionate, reliable Call Center Representatives to join our team! Our Call Center Representatives provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This position involves 100% inbound calls only; there are zero sales or cold calls required. We offer fully paid, step-by-step training to set you up for success.

Core Responsibilities:

• Answer a high volume of incoming calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

What We're Looking For:

• A polite, professional, and engaging phone presence.
• Solid English communication abilities, including accurate grammar and spelling.
• Basic computer navigation skills and a typing speed of 35+ WPM.
• Punctuality, consistent attendance, and a strong work ethic.
• Availability to work one weekend day (Saturday or Sunday) and holidays as we operate 24/7/365.

Map Communications is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.