Full-Time Call Center Agent NRH

MAP; North Richland Hills (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

ESOP

Health Coverage

401(k) with employer match

Life Insurance

PTO

Legal assistance

Job summary

Map Communications is hiring a Full-Time Call Center Agent in North Richland Hills, TX. This in-office position offers paid training, a $17/hr pay rate, and a 40-hour schedule with 10-hour shifts.

You will work one weekend day and holidays, delivering friendly customer service to diverse clients, with a focus on accuracy and quality. Strong English communication, 35 WPM typing, and basic Windows skills are required.

Qualifications

• Strong written and verbal English skills required.
• Typing speed of at least 35 WPM.
• Basic proficiency with Windows-based computer systems.

Responsibilities

• Deliver friendly, professional customer service on high-volume calls.
• Accurately collect, verify, and route messages to clients.
• Enter caller data with precision in the system.
• Meet core metrics for adherence, call wrap-up times, and QA standards.

Skills

English communication

Typing 35 WPM

Windows basics

Job description

Full-Time Call Center Agent

Company: Map Communications

Location: North Richland Hills, TX (In-Office)

Pay: $17/hr

Schedule: 40 hrs/week (10-hr shifts)

Requires working one weekend day (Saturday or Sunday) and holidays

At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

Map Communications is an Equal Opportunity Employer.