Call Center Representative

MAP; North Richland Hills (TX); On-site; USD 19,000 - 28,000; Part time

Job summary

Map Communications is seeking compassionate, reliable Call Center Representatives to join our team. This position handles 100% inbound calls, with no sales or cold calls, and includes fully paid, step-by-step training to set you up for success.

The ideal candidate communicates clearly in English, uses basic computer skills with 35+ WPM typing, and shows punctuality and a strong work ethic. Availability for one weekend day and holidays is required as we operate 24/7/365 at our North Richland

Qualifications

• Polite, professional phone presence.
• Strong English communication with proper grammar and spelling.
• Basic computer navigation and 35+ WPM typing.
• Punctuality and consistent attendance.

Responsibilities

• Answer a high volume of inbound calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

Skills

English proficiency

Typing 35+ wpm

Basic computer skills

Punctuality

Weekend availability

Job description

Part-Time Call Center Representative
Company: Map Communications
Location: North Richland Hills, TX (In-Office) l Pay: $17/hr

About the Role:

Map Communications is looking for compassionate, reliable Call Center Representatives to join our team! Our Call Center Representatives provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This position involves 100% inbound calls only; there are zero sales or cold calls required. We offer fully paid, step-by-step training to set you up for success.

Core Responsibilities:

• Answer a high volume of incoming calls with an energetic, friendly, and helpful demeanor.
• Collect accurate details, route messages, and connect calls to the correct parties.
• Utilize our call processing system to prioritize customer needs efficiently.
• Consistently meet established performance standards.

What We're Looking For:

• A polite, professional, and engaging phone presence.
• Solid English communication abilities, including accurate grammar and spelling.
• Basic computer navigation skills and a typing speed of 35+ WPM.
• Punctuality, consistent attendance, and a strong work ethic.
• Availability to work one weekend day (Saturday or Sunday) and holidays as we operate 24/7/365.

Map Communications is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.