Full-Time Call Center Agent NRH

Mapcommunications; North Richland Hills (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health coverage

401(k) with employer match

Paid Time Off

Life Insurance

Legal assistance

Job summary

Map Communications is seeking a Full-Time Call Center Agent in North Richland Hills, TX to handle high-volume inbound calls with empathy and professionalism. No prior experience is required; paid training is provided to ensure success.

Role requires a strong phone presence, excellent English communication, and basic Windows skills. Expect a 40-hour week with one weekend day and occasional holidays; benefits include ESOP, health coverage, and a 401(k) with life insurance and PTO.

Qualifications

• Typing speed of at least 35 WPM.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume inbound calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data into the system with precision.
• Meet and exceed core metrics including adherence and QA standards.

Skills

Typing 35 WPM

English communication

Windows basics

Phone etiquette

Attendance reliability

Job description

Full-Time Call Center Agent
Company: Map Communications l Location: North Richland Hills, TX (In-Office) l Pay: $17/hr
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays

At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

Day-to-day:

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Requirements:

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

Benefits and Perks:

• Employee Stock Ownership Plan (ESOP): Become an owner and share in company growth!
• Health Coverage: Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support: Paid Time Off (PTO) and legal assistance programs.

Map Communications is an Equal Opportunity Employer.