Part Time - Call Center Operator

Bally's Intralot; Boise (ID); On-site; USD 17,000 - 22,000; Part time

Job summary

Intralot, Inc. in Boise, ID is seeking a Part-Time Call Center Operator for evening and weekend shifts. Under the Call Center Manager, you will handle retailer calls, troubleshoot equipment, and coordinate on-site technician dispatches to ensure quick resolutions.

The role requires a high school diploma and at least 1 year of customer service experience, preferably in a technical environment. You will be learning Intralot software and participating in background checks and drug screening as part

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience, preferably in a tech call center.
• Experience with call tracking systems is preferred.

Responsibilities

• Handle inbound and outbound calls from Lottery retailers.
• Troubleshoot equipment and related issues for retailer inquiries.
• Dispatch technicians for on-site repairs as needed.

Skills

Tracking software

Technical customer service

Analytical skills

Software/hardware familiarity

Teamwork

Troubleshooting

Explain technical concepts

Verbal & written communication

Help desk processes

Education

High school diploma or equivalent

Tools

Call tracking system

Job description

Part Time Call Center Operator - Evening and Weekend shifts

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Education, Training and Experience

• High school diploma or equivalent training and experience.
• One (1) year prior related customer service experience, preferably in a technical call center environment
• Call tracking system experience preferred

Knowledge, Skills and Abilities

• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non-technical client
• Strong verbal and written communication skills
• Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

• Manages ( inbound/outbound ) phone calls from Lottery retailers
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
• Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.