Call Center Operator

Bally's Intralot; Strongsville (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

6% 401k Match

Paid Holidays & Vacation

Paid Sick, Short/Long Term Disability

Employee Assistance Program

Maternity/Paternity Leave

Discount Programs

Job summary

Intralot, Inc. in Strongsville, OH is seeking a Call Center Operator to handle inbound and outbound calls from Lottery retailers and resolve equipment issues. You will troubleshoot, coordinate dispatch of on-site technicians, and contribute to smooth operations with clear communication and a customer-focused approach.

Requirements include a high school diploma, about one year of related customer service experience, and the ability to learn Intralot software and processes.

Qualifications

• High school diploma or equivalent training and experience.
• One year prior related customer service experience, preferably in a technical call center environment.
• Call tracking system experience preferred.
• Ability to learn Intralot software and hardware applications for the Call Center Operator role.

Responsibilities

• Manages inbound/outbound phone calls from Lottery retailers.
• Troubleshoot equipment and related issues for retailer calls and inquiries.
• Dispatch technicians for on-site repairs.

Skills

Technical customer service skills

Strong analytic skills

Troubleshooting

Verbal and written communication

Team player

Explain technical information to non-技

Help desk operations understanding

Learn Intralot software & hardware

Education

High school diploma or equivalent

Job description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Benefits Package

• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience

High school diploma or equivalent training and experience.

One (1) year prior related customer service experience, preferably in a technical call center environment

Call tracking system experience preferred

Knowledge, Skills and Abilities

• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non-technical client
• Strong verbal and written communication skills
• Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

• Manages ( inbound/outbound ) phone calls from Lottery retailers
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
• Dispatch technicians as appropriate for on‑site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.