Call Center Operator

Bally's Intralot; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Bally’s Intralot is seeking a Call Center Operator in Duluth, GA to handle inbound and outbound calls from lottery retailers and provide technical support. You will troubleshoot equipment, guide clients, and coordinate on-site technician dispatch as needed.

The role requires a high school diploma and at least one year in customer service, preferably in a technical environment. A background in call tracking is a plus, and you must pass a background check and pre-employment screening.

Qualifications

• A high school diploma or equivalent is required.
• At least 1 year of customer service experience, preferably in a technical call center.
• Experience with call tracking systems is preferred.

Responsibilities

• Manage inbound/outbound calls from Lottery retailers.
• Effectively troubleshoot equipment and related issues for retailer inquiries.
• Dispatch technicians for on-site repairs as appropriate.

Skills

Technical CS

Analytic skills

Troubleshooting

Explain tech to non-tech

Communication

Help desk knowledge

Tracking software

Learn software/hardware

Education

High school diploma or equivalent

1 year customer service experience

Call tracking system experience

Job description

Bally’s Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally’s expertise in digital gaming and player engagement with INTRALOT’s decades of experience delivering secure lottery technology and operations, Bally’s Intralot offers a comprehensive portfolio of innovative gaming solutions.

Education, Training and Experience

• High school diploma or equivalent training and experience.
• One (1) year prior related customer service experience, preferable in a technical call center environment
• Call tracking system experience preferred

Knowledge, Skills and Abilities

• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn Bally's Intralot software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non-technical client
• Strong verbal and written communication skills
• Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.

• Manages ( inbound/outbound ) phone calls from Lottery retailers
• Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
• Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Bally's Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Bally's Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.