Part-Time Call Center Agent

AnswerMTI; Atlanta (GA); On-site; USD 21,000 - 25,000; Part time

Job summary

AMTI in Atlanta, GA is seeking a Part-Time Call Center Agent to deliver courteous, polished service to callers across healthcare practices, residential communities, and corporate clients. This role is 100% inbound with no sales, telemarketing, or cold calls, and includes fully paid training from day one.

You will handle calls efficiently, document details, relay urgent messages, and navigate our call software, while meeting key performance and quality metrics.

Qualifications

• Excellent phone etiquette and professional demeanor.
• Strong command of English, spoken and written.
• Basic computer literacy; able to type 35+ WPM.

Responsibilities

• Handle incoming calls with a warm, professional tone.
• Document caller details and relay urgent messages.
• Navigate internal call software to address inquiries and transfer calls as needed.
• Maintain performance and quality metrics.

Skills

Inbound calls

English proficiency

Typing 35+ wpm

Reliability

Weekend/holiday flexibility

Tools

Call software

Job description

Part-Time Call Center Agent
Company: AMTI l Location: Atlanta, GA (In-Office) l Pay: $16/hr

AMTI is seeking dependable and empathetic Call Center Agents to join our growing team! In this role, you will deliver courteous, polished, and top-tier service to callers across various industries, including healthcare practices, residential communities, and corporate clients. This is a 100% inbound position, so no sales, telemarketing, or cold calls. We provide comprehensive, fully paid training from day one to ensure you have all the tools to succeed.

Day-to-Day:

• Field incoming calls efficiently while maintaining a warm, positive, and supportive tone.
• Accurately document caller details, relay urgent messages, and transfer calls appropriately.
• Navigate our internal call software to address caller inquiry needs swiftly.
• Maintain consistency in meeting key performance and quality metrics.

Qualifications:

• Excellent phone etiquette with a warm, professional manner.
• Strong command of English, both spoken and written (including accurate spelling and grammar).
• Basic computer literacy with the ability to type 35+ WPM.
• High reliability, strong work ethic, and punctual attendance.
• Flexibility to work one weekend day per week (Saturday or Sunday) and assigned holidays (we are a 24/7/365 operation).

AMTI is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.