Part-Time Bookstore Supervisor — Lead Wow Customer Service

Barnes-; Oakland (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Daily Pay

Employee Discount

Paid sick time

401k

Commuter Benefits

Job summary

BARNES & NOBLE COLLEGE is seeking a resourceful, driven, adaptable, and customer-focused part-time Operations Supervisor to support store leadership and oversee a department, with a focus on delivering outstanding service to students, faculty, and the campus community.

The role requires flexibility to work varying or set weekly schedules year round, strong customer service and communication skills, and the ability to manage daily floor operations, merchandising, and POS transactions in a

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at offsite textbook warehouse.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-timepositions require availability to work on a weekly basis year round.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Flexibility

Education

High school diploma/GED

Job description

BARNES & NOBLE COLLEGE is seeking a resourceful, driven, adaptable, and customer-focused part-time Operations Supervisor to support store leadership and oversee a department, with a focus on delivering outstanding service to students, faculty, and the campus community.

The role requires flexibility to work varying or set weekly schedules year round, strong customer service and communication skills, and the ability to manage daily floor operations, merchandising, and POS transactions in a