Part-Time Floor Supervisor — Lead Team & Wow Customers

Barnes & Noble College; Caldwell (ID); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Daily Pay access

Employee Discount

Paid sick time

401k eligibility (after 1000 hours)

Commuter Benefits

Job summary

Barnes & Noble College seeks a resourceful and customer-focused Part-time Supervisor to join our team. The role provides oversight for team members within a department or satellite location and supports store operations in the absence of upper management while delivering outstanding customer service to students and the academic community.

Responsibilities include coaching on the selling floor, maintaining knowledge of all departments, resolving customer issues, and guiding staff through multiple

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age.
• High school diploma/GED preferred.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-time positions require availability to work on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
• Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.

Skills

Retail experience

Customer service

Communication skills

Problem solving

Flexible schedule

Cash handling

Education

High school diploma or GED

Job description

Barnes & Noble College seeks a resourceful and customer-focused Part-time Supervisor to join our team. The role provides oversight for team members within a department or satellite location and supports store operations in the absence of upper management while delivering outstanding customer service to students and the academic community.

Responsibilities include coaching on the selling floor, maintaining knowledge of all departments, resolving customer issues, and guiding staff through multiple