Customer Service Representative – PART TIME

HeiTech Services; Portland (ME); On-site; USD 34,000 - 49,000; Part time

Job summary

HeiTech Services is seeking a PART TIME - Customer Service Representative (Biometrics Fingerprinting Technician) to assist USCIS ASC applicants with biometrics, in a professional government setting.

No prior fingerprinting experience is required; paid training is provided. This role requires strong customer service skills and the ability to work in a fast-paced public environment at the Portland ASC.

Qualifications

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright for scheduled shift duration.
• Ability to hold and grasp applicants’ hands for fingerprints.
• Ability to work in a high-paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of biometrics training within 60 days.

Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for USCIS applicants.
• Verify entrants are approved applicants and visitors per facility processes.
• Provide front-line customer service representing HeiTech Services and USCIS ASC.
• Interact with the public with a cheerful, inviting demeanor and treat applicants with respect.

Skills

Suitability clearance

English communication

Customer service

Computer basics

Fingerprints technique

Education

High School Diploma

Job description

Description

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as a PART TIME - Customer Service Representative (Biometrics Fingerprinting Technician). In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.

No prior fingerprinting experience is required—paid training is provided. Candidates with backgrounds in customer

service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.

This is a regular Part-Time position which may be scheduled for up to 30 hours per week.

• PART-TIME employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for scheduling and/or substitute coverage as needed at the site.
• All efforts are made to notify PART-TIME personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
• In this position, a minimum number of hours are not guaranteed, so a steady income stream cannot be guaranteed.

Primary Responsibilities:

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

Skills and Abilities Required:

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required:

• High School Diploma or equivalent
• Demonstrated experience in customer service

Desired Skills:

Ability to speak a foreign language

Must be US Citizen and able to obtain a government clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.

If you require a reasonable accommodation during the application process, please contact us at [e-mail].

HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.