Part-Time Bilingual Customer Support Specialist

Mapcommunications; North Richland Hills (TX); On-site; USD 22,000 - 31,000; Part time

Job summary

Map Communications is seeking a Part Time Bilingual Customer Support Specialist to handle inbound calls in a busy in-office environment. You will be trained on our internal call processing systems and industry-leading tools to ensure messages are captured accurately.

Fluency in English and Spanish, plus a typing speed of at least 35 WPM, are required for success. This role requires weekend availability and holidays as part of the schedule.

Qualifications

• Bilingual in English and Spanish, able to read, write and speak fluidly.
• Typing speed of at least 35 words per minute.
• Experience with inbound-call environments and accurate message capture.
• Punctual, reliable and accountable in a team setting.

Responsibilities

• Handle a high-volume of inbound calls with professionalism.
• Capture messages accurately and ensure information is logged correctly.
• Be trained on internal call processing systems and tools.
• Work in an inbound-call-center environment; no telemarketing.

Skills

Bilingual (English/Spanish)

Typing 35 WPM

Tools

Call processing systems

Job description

Part Time Bilingual Customer Support Specialist

Location: In-Office l Pay: $19/hour

At Map Communications, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more!

Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of both English and Spanish (write/read/speak), and a typing speed of at least 35 WPM.

Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation: $19/hour

Shifts Offered

• Part-Time
• Requires 1 weekend day (Sat/Sun) and Holidays
• Training is one week, then you will move to your set schedule on the following week.

Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.