Part-Time Customer Service Rep (Bilingual)

PGW Auto Glass; Chula Vista (CA); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

401(k) retirement plan with company me

Job summary

PGW Auto Glass is seeking a part-time Customer Service Associate in California to handle inbound and outbound interactions, ensuring accurate scheduling, billing, and service resolutions. You will support inquiries, orders, troubleshooting, and returns while coordinating with carriers and suppliers in a fast-paced team environment.

Ideal candidates will be bilingual in English and Spanish, with strong communication skills, problem-solving abilities, and a commitment to excellent customer

Qualifications

• Excellent verbal and written communication skills.
• Previous call center experience preferred.
• Bilingual in English and Spanish a plus.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and data accuracy.
• Experience using CRM systems and data entry tools.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

Responsibilities

• Respond to inbound and outbound calls and emails regarding scheduling, billing, and service inquiries.
• Manage orders, inquiries, complaints, troubleshooting, and returns.
• Coordinate with distribution centers, carriers, and suppliers to resolve issues.
• Maintain accurate documentation of customer interactions in CRM.
• Follow up with customers to ensure satisfaction and upsell opportunities.
• Route calls to appropriate departments for a seamless experience.
• Stay informed about inventory, ADAS and calibration processes.
• Perform data entry and processing of cancellations and invoicing.
• Support additional call center functions as assigned.

Skills

Strong verbal and written comms

Call center experience

Bilingual English & Spanish

Multi-tasking in fast-paced env

Problem-solving & conflict resolution

Attention to detail

CRM systems experience

Data entry tools

Teamwork

Education

High School diploma or equivalent

Tools

CRM software

Job description

Job Summary

This role involves handling inbound and outbound customer interactions to ensure accurate scheduling, billing, and service resolution. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.

In this role, you will manage customer inquiries, orders, complaints, troubleshooting, and returns while working closely with distribution centers, third-party carriers, and suppliers to resolve issues efficiently in a fast paced, team-oriented environment.

This position is part-time.

Key Responsibilities & Duties

• Professional fluency in English and Spanish is required to effectively communicate with and support our Spanish-speaking clients.
• Respond to inbound customer calls and emails regarding price quotes, orders, scheduling, billing, and service inquiries.
• Provide professional and efficient customer service while maintaining a high level of courtesy and accuracy.
• Troubleshoot and resolve customer complaints, including shipping issues, product concerns, and service discrepancies.
• Facilitate returns and coordinate with distribution centers and suppliers to ensure accurate processing.
• Maintain accurate documentation of customer interactions, issues, and resolutions using CRM software.
• Follow up with customers throughout the resolution process to ensure satisfaction.
• Route calls to the appropriate department when necessary, ensuring a seamless customer experience.
• Assist in generating sales and upselling opportunities based on inbound customer inquiries.
• Stay knowledgeable about product inventory, ADAS systems, and calibration processes to provide accurate information to customers.
• Ensure consistent communication between the company and customers to foster strong relationships.
• Perform data entry, process cancellations, credits, and invoicing as needed.
• Support additional call center functions and assume other duties as assigned.

Qualifications & Skills

• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Previous customer service experience in a call center environment.
• Bilingual in English & Spanish is a plus.
• Ability to multi-task in a fast-paced, high-volume environment.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and ability to work under frequent interruptions.
• Experience using CRM systems and data entry tools.
• Sound knowledge of customer service principles and best practices.
• Ability to work independently and as part of a team.
• High School diploma or equivalent required.

Work Environment & Physical Requirements (if Applicable)

• Work is primarily sedentary; must be able to sit for extended periods while using a computer, keyboard, and mouse.
• Occasional lifting and moving up to 50 lbs. may be required.
• Fast-paced environment with frequent customer interactions and problem resolution.

Benefits And Compensation

• 401(k) retirement plan with company match.

Compensation: $22.00/hr