Bilingual Customer Support Specialist

MAP; North Richland Hills (TX); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Part-time

Weekend rotation

Holiday shifts

Training provided

Job summary

MAP Communications is seeking a Part Time Bilingual Customer Support Specialist to handle high-volume inbound calls in an in-office setting. You will be trained on internal call processing systems and industry-leading tools, delivering accurate messages and professional support in both English and Spanish.

The role requires a friendly, punctual team player with a strong command of both languages and a minimum typing speed of 35 WPM.

Qualifications

• Bilingual English/Spanish required.
• Typing speed of at least 35 WPM.
• Experience in inbound call center is a plus.

Responsibilities

• Handle a high-volume inbound call workload with accuracy.
• Capture messages clearly and document details in systems.
• Learn and use internal call processing software.
• Provide professional customer support to diverse clients.

Skills

Bilingual

Typing 35 WPM

Inbound Calls

Job description

Part Time Bilingual Customer Support Specialist

Location: In-Office l Pay: $19/hour

At Map Communications, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more!

Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools. We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of both English and Spanish (write/read/speak), and a typing speed of at least 35 WPM.

Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation:

$19/hour

Shifts Offered:

• Part-Time
• Requires 1 weekend day (Sat/Sun) and Holidays
• Training is one week, then you will move to your set schedule on the following week.

Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.