Part-Time Auto Service Advisor — Flexible Hours

Nielsen Automotive Group

Wantage (NJ)

On-site

USD 28,000 - 41,000

Part time

14 days+

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Job summary

Nielsen Ford of Sussex is seeking an experienced Automotive Service Advisor to provide part-time coverage at our Sussex, New Jersey location. This role offers a flexible schedule with the potential for additional hours and future growth, including regular Saturday availability and weekly compensation.

Pay ranges from $20–$30 per hour, and actual pay depends on experience and knowledge of dealership systems.

Qualifications

Previous automotive dealership Service Advisor experience is required.
Consistent Saturday availability is required.
High school diploma or equivalent is required.
General knowledge of automotive maintenance and repair operations.
Experience preparing repair orders, obtaining customer authorization, presenting recommended services, and managing customer follow-up.
Experience with dealership management, scheduling, digital-inspection, or manufacturer service systems.
Strong customer-service, sales, communication, documentation, and conflict-resolution skills.
Ability to manage multiple repair orders and changing priorities in a fast-paced service environment.
Ability to learn and follow the procedures of multiple dealerships and vehicle brands.
Dependable attendance, punctuality, and professional appearance.
Valid driver’s license and an acceptable driving record if moving or road-testing customer vehicles is an essential duty.

Responsibilities

Greet service customers promptly and professionally.
Obtain accurate customer and vehicle information.
Listen to customer concerns and document them clearly in the customer’s own words.
Prepare repair orders and obtain required signatures and authorizations.
Review vehicle condition, maintenance history, recalls, and manufacturer recommendations.
Provide accurate estimates for labor, parts, applicable fees, and anticipated completion times.
Explain recommended maintenance and repairs clearly without making unauthorized promises or guarantees.
Obtain and document customer authorization before additional work is performed.
Monitor the progress of assigned repair orders and keep customers informed throughout the service process.
Coordinate with technicians, parts employees, warranty personnel, cashiers, and service management.
Explain completed work, warranty coverage, maintenance recommendations, and final charges accurately.
Close repair orders promptly and assist with vehicle delivery.
Follow up on customer satisfaction and elevate unresolved concerns appropriately.
Maintain accurate customer, vehicle, authorization, and repair-order records.
Follow the procedures, systems, and reporting requirements established at each assigned dealership.
Protect customer vehicles, keys, personal property, payment information, and confidential records.
Maintain professional, ethical, and customer-focused communication at all times.
Attend required dealership, manufacturer, system, or compliance training.
Perform other related duties based on coverage needs and business requirements.