Part-Time Automotive Service Advisor - Flexible Shifts & Growth

Nielsen Automotive Group; Wantage (NJ); Sur place; USD 28 000 - 41 000; Temps partiel

Résumé du poste

Nielsen Automotive Group seeks a Part-Time Experienced Automotive Service Advisor to cover three Sussex County dealerships: Franklin Sussex Auto Mall, Franklin Sussex Hyundai, and Nielsen Ford of Sussex. The role requires flexibility, strong customer service, and the ability to work at multiple locations with weekend Saturday availability.

Responsibilities include greeting customers, preparing repair orders, communicating estimates, and coordinating with technicians, while maintaining accurate

Qualifications

• Previous automotive dealership Service Advisor experience is required.
• Consistent Saturday availability is required.
• Ability to work at three Sussex County dealerships as scheduled.
• High school diploma or equivalent is required.
• Knowledge of automotive maintenance and repair operations.
• Experience preparing repair orders and obtaining customer authorization, and following up with customers.
• Experience with dealership management, scheduling, digital-inspection, or manufacturer service systems.
• Strong customer-service, sales, communication, documentation, and conflict-resolution skills.
• Ability to manage multiple repair orders and changing priorities in a fast-paced service environment.
• Ability to learn and follow procedures of multiple dealerships and vehicle brands.
• Dependable attendance, punctuality, and professional appearance.
• Valid driver’s license and acceptable driving record if moving/road-testing is essential.

Responsabilités

• Greet service customers promptly and professionally.
• Obtain accurate customer and vehicle information.
• Listen to customer concerns and document them clearly.
• Prepare repair orders and obtain signatures and authorizations.
• Review vehicle condition, recalls, and manufacturer recommendations.
• Provide accurate labor and parts estimates and timelines.
• Explain work performed and final charges to customers.
• Coordinate with technicians, parts staff, warranty personnel, and service management.
• Follow up on customer satisfaction and handle escalated concerns.
• Maintain records for customers, vehicles, and repair orders.

Connaissances

Customer service

Sales

Communication

Documentation

Conflict resolution

Formation

High school diploma or equivalent

Outils

Dealership management systems

Scheduling systems

Digital inspection tools

Manufacturer service systems

Description du poste

Nielsen Automotive Group seeks a Part-Time Experienced Automotive Service Advisor to cover three Sussex County dealerships: Franklin Sussex Auto Mall, Franklin Sussex Hyundai, and Nielsen Ford of Sussex. The role requires flexibility, strong customer service, and the ability to work at multiple locations with weekend Saturday availability.

Responsibilities include greeting customers, preparing repair orders, communicating estimates, and coordinating with technicians, while maintaining accurate