Part-Time Accessible Tech Support Advisor

Deaf, Inc.; Santa Rosa (CA); On-site; USD 27,552 - 34,440; Part time

Job summary

Deaf, Inc. is seeking a part-time support role in Santa Rosa, California to assist disabled residents with telecommunication needs. Responsibilities include providing troubleshooting, training, and maintaining service records to ensure compliance with program requirements.

The role demands excellent communication skills and familiarity with specialized telecommunication equipment.

A minimum high school diploma and prior customer service experience are required.

Qualifications

• Knowledge of accessible telecommunication equipment like TTY and amplified phones.
• Customer service background with 6-12 months of experience.
• Ability to engage with diverse populations.

Responsibilities

• Assist customers in selecting telecommunication equipment.
• Provide technical support for usage problems.
• Maintain service records for program compliance.
• Coordinate resolutions of customer complaints.

Skills

Familiarity with telecommunication access options

Excellent oral, visual, and written communication skills

Superior multi-tasking and organizational skills

Consumer-relations skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Deaf, Inc. is seeking a part-time support role in Santa Rosa, California to assist disabled residents with telecommunication needs. Responsibilities include providing troubleshooting, training, and maintaining service records to ensure compliance with program requirements.

The role demands excellent communication skills and familiarity with specialized telecommunication equipment.

A minimum high school diploma and prior customer service experience are required.