Part-Time Assistant Store Manager – Customer Experience

Lids; Aurora (IL); On-site; USD 22,000 - 23,000; Part time

Job summary

Lids Sports Group in the United States is seeking an Assistant Store Manager to lead daily retail operations and coach a team of store associates. You will drive customer satisfaction, uphold brand standards, and manage in-store initiatives with a focus on teamwork and performance.

The role is part-time and emphasizes coaching, scheduling, and operational excellence to deliver a outstanding shopping experience for fans and customers across our store network.

Qualifications

• Experience leading a retail team and delivering customer service.
• Ability to train and develop staff and maintain store standards.
• Experience with scheduling and team performance management.

Responsibilities

• Act as Manager on duty for scheduling, customer complaints when Store Manager is not present.
• Lead store associates through training programs and goal setting.
• Administer progressive discipline with verbal and written warnings.
• Foster a fun, productive, respectful, inclusive team environment.
• Recruiting and training store personnel on proper store operations and procedures.
• Ensure compliance with company policies, dress code, and inventory security.
• Schedule and staff the store, including calling in associates for peak times.
• Support store goals and brand standards across all tasks.

Skills

Leadership

Customer service

Training & development

Scheduling

Job description

Lids Sports Group in the United States is seeking an Assistant Store Manager to lead daily retail operations and coach a team of store associates. You will drive customer satisfaction, uphold brand standards, and manage in-store initiatives with a focus on teamwork and performance.

The role is part-time and emphasizes coaching, scheduling, and operational excellence to deliver a outstanding shopping experience for fans and customers across our store network.