Part-Time Store Lead: Retail & Customer Experience

Lids; Monroeville (Allegheny County); Sur place; USD 21 000 - 23 000; Temps partiel

Avantages offerts par ce poste

Comprehensive medical, dental, and vis

Retirement plan

Employee discounts and benefits

Paid Time Off

Ongoing career development

Early Wage Access options

Uncapped monthly bonus potential

Résumé du poste

Lids Sports Group is seeking an Assistant Store Manager in a part-time capacity to lead store operations and drive exceptional customer experiences. You will act as manager on duty, coach staff, manage scheduling, and uphold visual standards in a fast-paced retail setting.

Responsibilities include training, performance management, and ensuring adherence to brand policies while delivering top-notch service to guests and maintaining inventory controls.

Qualifications

• Experience leading store teams and managing daily operations.
• Ability to handle customer issues and ensure high service standards.
• Experience with staffing, scheduling, and training.
• Knowledge of POS systems and store procedures.

Responsabilités

• Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present.
• Manage store associates through training programs, goal setting, and follow up.
• Administer disciplinary steps including verbal and written warnings in the absence of the Store Manager.
• Engage team by creating a fun, productive environment and aligning work with company objectives.
• Contribute to a respectful, inclusive team environment and adherence to Brand Standards.
• Schedule and staff the store, call in associates during peak periods when Manager is absent.
• Assist in recruiting and training store personnel on proper operations and procedures.
• Encourage compliance with policies and safekeeping of inventory, funds, and property.
• Other duties as assigned.

Connaissances

Store leadership

Customer service

Staff scheduling

Training

Communication

Description du poste

Lids Sports Group is seeking an Assistant Store Manager in a part-time capacity to lead store operations and drive exceptional customer experiences. You will act as manager on duty, coach staff, manage scheduling, and uphold visual standards in a fast-paced retail setting.

Responsibilities include training, performance management, and ensuring adherence to brand policies while delivering top-notch service to guests and maintaining inventory controls.