Part-Time Administrative Assistant

Troost Cemeteries, Inc.; Aurora (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

PTO

Job summary

Troost Cemeteries, Inc. in Illinois is seeking an Administrative Support Clerk to assist the public with cemetery services, answer phones, greet visitors, and process orders.

Responsibilities include coordinating burial communications with funeral homes, preparing contracts and certificates, handling payments, and maintaining accurate records. The role requires a high school diploma with clerical experience and proficiency in Microsoft Office; Spanish is a plus. Part-time, with PTO benefits.

Qualifications

• High school diploma or equivalent with two years of clerical experience.
• Two years of customer service experience.
• Proficiency in Microsoft Office; Outlook, Word and Excel.

Responsibilities

• Answer calls and greet visitors professionally.
• Process contracts and update purchase records.
• Prepare letters, deeds, certificates and contracts.
• Coordinate cemetery arrangements with funeral homes and staff.
• Prepare marker orders and coordinate with vendors.
• Coordinate work orders with Grounds Department and assist other office personnel.
• Maintain records such as lot and interment cards and maps.
• Handle credit card payments and cash transactions.
• Track basic inventory and place vendor orders.
• Other duties as assigned.

Skills

Customer service

Microsoft Office

Communication

Spanish

Clerical work

Education

High school diploma

Administrative coursework

Tools

Outlook

Word

Excel

Job description

Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.

Responsibilities and Duties

• Answer telephone and greet visitors and customers professionally.
• Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.
• Look up and provide directions to burial locations for customers.
• Run credit card payments, receive cash and provide change when required.
• Processing contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.
• Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.
• Coordinate work orders and burials with Grounds Department.
• Prepare and format materials such as letters, certificates, deeds and contracts.
• Create, maintain and update records such as lot and interment cards and maps.
• Schedule or assists in scheduling appointments with Counselors.
• Track basic inventory items and place orders with vendors as needed.
• Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.
• Assist other office personnel when requested.
• Other duties as assigned.
• Qualifications
• Any combination of training and experience equivalent to high school education and two years clerical experience OR high school education or equivalent and completion of two years of course work in administrative assisting, computer technology or accounting. Experience working in cemetery or related field preferred.
• Prior Customer Service experience – 2 years required.
• High level of compassion and integrity
• Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.
• Proficiency in Microsoft Office; Outlook, Word and Excel.
• Skill in performing basic calculations.
• Fluency in Spanish a plus but not required.

Hours

25-28 hours per week / W orking on Saturdays is Required

Benefits include PTO.

We use technology to support administrative and operational efficiency. All hiring decisions are made by our management team.