Part-Time Academic Operations Coordinator (30 hrs/wk)

Brightmont-Academy; Smyrna (GA); On-site; USD 34,000 - 39,000; Part time

Job summary

Brightmont Academy seeks an Academic Coordinator (Part Time) in Bethesda, MD, working 11 am–5 pm ET, Monday–Friday, 30 hours/week. The role supports campuses and the Academic Team, ensuring information and resources stay current and accessible.

Create, edit, organize, and maintain knowledge base articles within Zendesk; organize Drive folders; archive outdated materials; coordinate Course Progress Maps for new courses; respond to inquiries and prepare reports to improve processes.

Qualifications

• Bachelor's degree required in education, business, communications, or related field.
• Experience in academic operations, education, project coordination preferred.
• Proficiency with Google Workspace, Microsoft Office, Google Sheets, or Excel.
• Experience with knowledge management systems, learning management systems, or documentation management.
• Demonstrated ability to manage confidential information and organize complex records with accuracy.
• Type 60–79 WPM accurately

Responsibilities

• Create, edit, organize, and maintain the organization’s knowledge base articles within Zendesk.
• Ensure articles remain current, accurate, and easily accessible.
• Coordinate updates as policies, procedures, and support resources evolve.
• Organize the knowledge base to improve campus usability and self-service support.
• Maintain and update campus instructional materials and resource libraries.
• Ensure campuses have access to the most current academic materials.
• Maintain the organization and structure of the Academic Department Google Drive folders.
• Archive outdated materials and ensure version control.
• Coordinate updates to shared documents, templates, forms, and instructional resources.
• Coordinate Course Progress Maps for new course development and verify completion.
• Manage Academic Inquiry (A-Inquiry) submissions.
• Respond to campus inquiries with the most appropriate solutions.
• Track inquiries, identify trends, and prepare reports to improve support processes.
• Coordinate updates to shared documents, templates, and forms while ensuring version control.
• Support the Academic Team with strategic initiatives and special projects.
• Gather, present, and maintain data.
• Perform additional duties as assigned.
• Exceptional organizational, project coordination, and time management skills, with a strong record of meeting deadlines.
• Strong written and verbal communication with a will-do attitude.
• Strong critical thinking and problem-solving abilities.
• Excellent attention to detail and commitment to accuracy.
• Able to prioritize multiple projects and work independently in a collaborative environment.
• Ability to work independently while collaborating effectively across departments.
• Comfortable learning new technologies and improving existing processes.
• Customer-service mindset with a passion for supporting campuses.

Skills

Organizational

Project coordination

Time management

Communication

Critical thinking

Problem solving

Attention to detail

Prioritization

Independent work

Collaboration

Learning tech

Customer service

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Google Sheets

Excel

Job description

Brightmont Academy seeks an Academic Coordinator (Part Time) in Bethesda, MD, working 11 am–5 pm ET, Monday–Friday, 30 hours/week. The role supports campuses and the Academic Team, ensuring information and resources stay current and accessible.

Create, edit, organize, and maintain knowledge base articles within Zendesk; organize Drive folders; archive outdated materials; coordinate Course Progress Maps for new courses; respond to inquiries and prepare reports to improve processes.