Parks Front Desk & Visitor Services Associate

22nd Century Technologies, Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 22,000 - 28,000; Part time

Job summary

The City of Chattanooga is seeking a Front Desk & Visitor Services Specialist for Outdoor Chattanooga. This on-site role focuses on delivering exceptional customer service, answering inquiries, and guiding residents and visitors through parks and outdoor recreation programs.

Requirements include a high school diploma and at least two years in a high-volume customer service environment, plus strong communication and organizational skills. Knowledge of Chattanooga parks and trails is highly valued.

Qualifications

• High School Diploma or GED required.
• Minimum of two years customer service in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for visitors entering the Outdoor Chattanooga facility, maintaining a welcoming, professional, and accessible atmosphere.
• Answer incoming telephone inquiries with clarity and professionalism.
• Respond to public inquiries regarding park facilities, greenways, trail systems, tournaments, events, and scheduled community programs.
• Assist in managing public walk-in traffic and engaging them in programming and educational opportunities within the building and through Chattanooga Parks and Outdoors ongoing opportunities.
• Utilize computer software to process administrative requests, input data, maintain spreadsheets, design flyers, and generate basic operational documents.
• Maintain the presentation and inventory of informational displays, brochures, maps, and schedules in the lobby area.
• Assist with routine administrative duties, including scheduling assistance, document filing, and event preparations as assigned.

Skills

Customer service

Reception

Administrative support

Public sector awareness

Outdoor recreation knowledge

Education

High School Diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

The City of Chattanooga is seeking a Front Desk & Visitor Services Specialist for Outdoor Chattanooga. This on-site role focuses on delivering exceptional customer service, answering inquiries, and guiding residents and visitors through parks and outdoor recreation programs.

Requirements include a high school diploma and at least two years in a high-volume customer service environment, plus strong communication and organizational skills. Knowledge of Chattanooga parks and trails is highly valued.