Front Desk & Visitor Services Clerk

22nd Century Technologies, Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 22,000 - 28,000; Part time

Job summary

The City of Chattanooga is seeking a Front Desk & Visitor Services Specialist for Outdoor Chattanooga. This on-site role focuses on delivering exceptional customer service, answering inquiries, and guiding residents and visitors through parks and outdoor recreation programs.

Requirements include a high school diploma and at least two years in a high-volume customer service environment, plus strong communication and organizational skills. Knowledge of Chattanooga parks and trails is highly valued.

Qualifications

• High School Diploma or GED required.
• Minimum of two years customer service in a high-volume environment.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for visitors entering the Outdoor Chattanooga facility, maintaining a welcoming, professional, and accessible atmosphere.
• Answer incoming telephone inquiries with clarity and professionalism.
• Respond to public inquiries regarding park facilities, greenways, trail systems, tournaments, events, and scheduled community programs.
• Assist in managing public walk-in traffic and engaging them in programming and educational opportunities within the building and through Chattanooga Parks and Outdoors ongoing opportunities.
• Utilize computer software to process administrative requests, input data, maintain spreadsheets, design flyers, and generate basic operational documents.
• Maintain the presentation and inventory of informational displays, brochures, maps, and schedules in the lobby area.
• Assist with routine administrative duties, including scheduling assistance, document filing, and event preparations as assigned.

Skills

Customer service

Reception

Administrative support

Public sector awareness

Outdoor recreation knowledge

Education

High School Diploma or equivalent

Tools

Google Workspace

Microsoft Office

Job description

Duration: 3 months

Location: 150 River St, Chattanooga, TN 37405, United States

Salary: $16.72/Hour on W2 without benefits

Job Descriptions:

Classification Summary

• The Front Desk & Visitor Services Specialist serves as the primary point of contact and public ambassador for Chattanooga Parks and Outdoors. This role delivers exceptional customer service to residents and visitors, manages incoming communications, provides information regarding municipal parks, trails, and outdoor recreation programs, and updates materials, flyers, and public notices.

Essential Functions

(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

• Serve as the first point of contact for visitors entering the Outdoor Chattanooga facility, maintaining a welcoming, professional, and accessible atmosphere.
• Answer incoming telephone inquiries with clarity and professionalism.
• Respond to public inquiries regarding park facilities, greenways, trail systems, tournaments, events, and scheduled community programs.
• Assist in managing public walk-in traffic and engaging them in programming and educational opportunities within the building and through Chattanooga Parks and Outdoors ongoing opportunities.
• Utilize computer software to process administrative requests, input data, maintain spreadsheets, design flyers, and generate basic operational documents.
• Maintain the presentation and inventory of informational displays, brochures, maps, and schedules in the lobby area.
• Assist with routine administrative duties, including scheduling assistance, document filing, and event preparations as assigned.

Department Specific Duties

• NA
• Education: High School Diploma or equivalent (GED) required.
• Experience: Minimum of two (2) years of customer service, reception, or administrative support experience in a high-volume environment

Supplemental Information

• Software Proficiency: Demonstrated competence in Google Workspace (Docs, Sheets, Slides, Drive, Gmail, Calendar) and/or Microsoft Office Suite (Word, Excel, Outlook).
• Communication: Exceptional verbal and written communication skills, with an ability to interact professionally with diverse community members, city officials, and staff.
• Administrative Operations: Strong organizational skills, attention to detail, and the ability to multitask effectively while managing frequent public interactions.
• Local Knowledge: Comprehensive knowledge of Chattanooga's regional parks, open spaces, greenways, waterways, and urban trail systems.
• Outdoor Recreation Experience: Personal or professional background in outdoor recreation (e.g., kayaking, paddleboarding, cycling, rock climbing, hiking, or environmental education).
• Public Sector Awareness: Familiarity with municipal administrative procedures.

Physical Demands

• Positions in this class typically require reaching, fingering, grasping, talking, hearing, seeing, and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Special Requirements

• Safety Sensitive: N
• Department of Transportation - CDL: N
• Child Sensitive: N
• The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.