Parking Systems Support Specialist

Metropolis Technologies; Detroit (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Job summary

SP+, a Metropolis company, is hiring for a customer service/administrative role in Detroit. The position involves handling high-volume calls, resolving inquiries, and assisting with accounts payable/receivable. Training across shifts is expected, with a focus on accuracy and timely responses.

Salary is $18.00 per hour, with benefits including medical, dental, vision, FSA, disability, life insurance, 401k, and paid time off. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• Minimum 1–2 years in call center, customer service or accounting, with problem solving and professionalism.
• Strong multi-tasking, organizational skills, and ability to work in fast-paced environments.
• Excellent written and verbal communication and solid computer skills including Word, Excel, and browsers.
• Ability to train and mentor; flexible availability preferred.
• High school diploma or equivalent completed.

Responsibilities

• Handle high volume calls with courtesy to resolve issues and inquiries.
• Offer alternative solutions to retain customer satisfaction.
• Communicate with customers via web-based tools with strong typing and grammar.
• Process invoices and assist with accounts payable/receivable tasks.
• Prepare activity reports and track performance across the customer base.

Skills

Call center

Customer service

Accounting

Problem solving

Multi-tasking

Communication

MS Office

Education

High School Diploma

Tools

Word

Excel

Web browsers

Job description

SP+, a Metropolis company, is hiring for a customer service/administrative role in Detroit. The position involves handling high-volume calls, resolving inquiries, and assisting with accounts payable/receivable. Training across shifts is expected, with a focus on accuracy and timely responses.

Salary is $18.00 per hour, with benefits including medical, dental, vision, FSA, disability, life insurance, 401k, and paid time off. Equal opportunity employer committed to diversity and inclusion.