Parking & Payments: Customer Experience Specialist

Metropolis Technologies; Appleton (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

SP+ is hiring a Customer Service Representative to ensure a seamless parking experience, assist with automated revenue control payments, and deliver exceptional service at a Wisconsin location. The role involves supporting daily operations, monitoring lanes, and maintaining professional conduct.

Flexible shifts may be required and some audits of the garage and facility will be performed. Applicants should have a High School Diploma or equivalent and may need experience with parking access

Qualifications

• High School Diploma or an equivalent combination of experience and education.
• Experience with automated parking access control hardware and software or a high aptitude for technology.

Responsibilities

• Ensure customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assist customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience.
• Assist in the management of the day-to-day activities of the assigned location.
• Monitors parkers in pay-in lanes.
• Makes every customer interaction a moment that matters through friendly and professional conduct.
• Resolves customer complaints independently or with the aid of a supervisor.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.
• Conducts garage and facility audits as required by management.
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
• The individual will be expected to work flexible shifts as needed.

Education

High School Diploma or an equivalent combination of experience and education

Job description

SP+ is hiring a Customer Service Representative to ensure a seamless parking experience, assist with automated revenue control payments, and deliver exceptional service at a Wisconsin location. The role involves supporting daily operations, monitoring lanes, and maintaining professional conduct.

Flexible shifts may be required and some audits of the garage and facility will be performed. Applicants should have a High School Diploma or equivalent and may need experience with parking access