Parking Cashier & Customer Experience Specialist

SP Plus Corporation; Des Moines (IA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

SP+ is a parking operator using checkout-free experiences to streamline daily parking. We are hiring a Cashier to provide a smooth, respectful customer payment experience and to help manage revenue securely during each shift.

You will handle cash, issue receipts, quote parking prices, assist customers with directions, and keep the booth clean and organized while enabling fast, friendly transactions. This role requires reliability and strong math skills.

Qualifications

• Less than high school education or up to one month related experience or training or equivalent combination of education and experience.
• Availability to work 2nd shift, 3rd shift and/or weekends may be required.
• Valid state-issued driver’s license, with a current address and acceptable driving record, if driving a company vehicle.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, fractions and decimals. Ability to make change.
• Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence.
• Ability to use a clock, calculator or credit card machine to handle transactions.
• Maintain a pleasant and mannerly demeanor when speaking to the public; effectively respond to customer problems or complaints.

Responsibilities

• Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
• Be at work every scheduled day, on time, in uniform, and ready to assist customers.
• Counts 'bank' of revenue at beginning of shift to ensure starting total is correct.
• Collects cash and/or validations and maintains security of cash.
• Makes change and issues receipts or tickets to customer for each transaction.
• Computes or recomputes bill from ticket showing amount due per customer.
• Operates cash register after time calculation, calculates cost or transaction and displays cost to the customer.
• Quotes prices for parking services for which money is received upon customer receipt.
• Gives directions to city locations and assists customers, ensuring they get where they are going easily and efficiently.
• Completes lost ticket forms when original tickets cannot be located.
• Resolves customer complaints quickly and efficiently, asking a supervisor for assistance when needed.
• Answers telephone in a prompt and courteous manner.
• Maintains cleanliness of booth and picks up trash in the surrounding area.
• Conducts timely checks to ensure inventory of necessary work aids and supplies are located in booth.
• Verifies log of shift transactions against the bank of revenue on hand.
• Compiles 'bank' of collected revenue during the day once a predetermined amount of money has been collected.
• Records amounts received, cars in/out of facility, cars left in a facility (if applicable) while preparing shift report of transactions.
• Any other duties that may be assigned by the supervisor.

Skills

Cash handling

Customer service

Punctuality

Communication

Uniform compliance

Education

Less than high school / up to one month related experience or training

Tools

Time clock

Calculator

Credit card machine

Job description

SP+ is a parking operator using checkout-free experiences to streamline daily parking. We are hiring a Cashier to provide a smooth, respectful customer payment experience and to help manage revenue securely during each shift.

You will handle cash, issue receipts, quote parking prices, assist customers with directions, and keep the booth clean and organized while enabling fast, friendly transactions. This role requires reliability and strong math skills.