Parking Operations Supervisor – Customer Service & Safety

Colonial Parking; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Job summary

Colonial Parking seeks an Assistant Operations Manager to oversee day-to-day operations of one or multiple parking facilities in Washington, DC. You will supervise Shift Managers, Cashiers, Attendants and other staff to meet service and operating standards.

Responsibilities include scheduling, opening/closing activities, collecting deposits, revenue reporting, and enforcing safety policies. You will address customer concerns, document incidents, and ensure compliance with company procedures on a

Qualifications

• Experience managing daily operations of a facility
• Ability to supervise Shift Managers, Cashiers, Attendants and others
• Strong organizational and reporting skills

Responsibilities

• Assist with scheduling to meet customer service and operating standards
• Oversee opening/closing of facility
• Collect deposits and report daily revenue and cashier accuracy
• Ensure facility complies with company policy and signage
• Maintain safety and security by following audits and manual
• Resolve customer concerns escalated by front-line staff
• Document incident forms
• Acknowledge and follow company policies and procedures

Skills

Scheduling

Customer service

Operations leadership

Job description

Colonial Parking seeks an Assistant Operations Manager to oversee day-to-day operations of one or multiple parking facilities in Washington, DC. You will supervise Shift Managers, Cashiers, Attendants and other staff to meet service and operating standards.

Responsibilities include scheduling, opening/closing activities, collecting deposits, revenue reporting, and enforcing safety policies. You will address customer concerns, document incidents, and ensure compliance with company procedures on a