Parking Operations Shift Lead

Colonial Parking Inc; McLean (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Parking Inc. in McLean, VA, is seeking a Shift Manager to support the Operations Manager in running a complex parking site. The role covers manned, unmanned, automated, and manual facilities with responsibilities spanning cashier duties, ticketing, payments, and daily shift documentation.

Ideal candidates will have a high school diploma, 1 year related experience, and a valid driver’s license. Strong customer service and cash handling skills are essential for maintaining efficient flow

Qualifications

• High school diploma or equivalent.
• 1 year related experience.
• Valid driver’s license.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Acting at the direction of the Operations Manager, performing the duties of a cashier and/or attendant as required; tickets tags and parks incoming vehicles; checks monthly stickers, honors validations or other courtesy parking; and ensures employee compliance with operating and safety procedures.
• Verify the “bank” of cash provided for change and necessary supplies at the start of each shift.
• Issue tickets to customers recording the required information on each ticket.
• Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.
• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.
• Determine the need for maintenance and/ or repairs and forward to Operations Manager.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• Report to work on time
• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Skills

Valid driver’s license

Customer service

Cash handling

Communication

Safety procedures

Education

High school diploma

Job description

Colonial Parking Inc. in McLean, VA, is seeking a Shift Manager to support the Operations Manager in running a complex parking site. The role covers manned, unmanned, automated, and manual facilities with responsibilities spanning cashier duties, ticketing, payments, and daily shift documentation.

Ideal candidates will have a high school diploma, 1 year related experience, and a valid driver’s license. Strong customer service and cash handling skills are essential for maintaining efficient flow