Assistant Operations Manager

Colonial Parking, Inc.; Northern (KY); Hybrid; USD 58,000 - 60,000; Full time

Job summary

Colonial Parking, Inc. is seeking an Assistant Operations Manager to oversee day-to-day operations of one or more parking facilities in the Washington, DC area.

You will supervise Shift Managers, Cashiers, Attendants and other staff to ensure excellent customer service and compliant operations. Responsibilities include scheduling, opening/closing, revenue reporting, safety audits, incident documentation, and enforcing company policies.

Qualifications

• Experience supervising facility staff.
• Strong organizational and communication skills.
• Ability to manage multiple priorities under time pressure.

Responsibilities

• Assist the Operations Manager with scheduling to meet service and standards.
• Assist with opening and closing the facility.
• Collect deposits and report daily revenue; review cashier reports for accuracy.
• Ensure facility operations comply with company policy and signage standards.
• Review maintenance checklists and conduct safety audits as directed.
• Resolve customer concerns escalated by frontline staff.
• Document incident forms and maintain proper records.
• Acknowledge and apply company policies and procedures in daily duties.

Skills

Staff supervision

Scheduling

Customer service

Revenue reporting

Safety compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

Salary Range: $58,000.00 To $60,000.00 Annually

Position Summary

The Assistant Operations Manager’s role is to manage the day to day operations of a single or multiple facility. To provide direct supervision for Shift Managers, Cashiers, Attendants and other personnel necessary to operate a parking facility.

Essential Duties and Responsibilities

• Assist the OM with scheduling needs to ensure customer service and operating standards are met through scheduling and managing on-call employees.
• Assist with the day to day activities associated with opening and closing of the facility.
• Collects deposits and reports daily revenue on a consolidated basis and reviews cashier reports for accuracy and completeness daily.
• Ensures the facility is operating in accordance with company policy including, equipment maintenance, proper and accurate signage.
• Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual.
• Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates.
• Responsible for documenting Incident forms.
• Responsible always for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• May be asked to fill in for front line associates during their absences.
• May be asked to meet with the property’s client contact on as needed basis.
• Other duties as assigned by the Operations Manager.