Parking Operations Specialist (*Restricted)

Commonwealth of VA Careers; Dumfries (VA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Telework after probation

Job summary

Northern VA Community College is seeking a Parking Operations Specialist to support campus parking, transportation, and NOVACard operations at Prince William (153). The role handles front-office duties, enforcement, and ticketing with telework eligibility after probation.

The position is full‑time with a $45,000 annual hiring range and requires cash handling, customer service, and driving responsibilities. It offers opportunities for growth within NOVACard operations and campus facilities

Qualifications

• Interpret and apply campus parking policies and procedures.
• Demonstrate strong interpersonal and customer-service skills.
• Answer phones and direct inquiries to appropriate offices.
• Show good problem solving and critical thinking abilities.

Responsibilities

• Perform front office duties: permit sales, citation payments, NOVACard issuance, cash drawer reconciliation, and general customer support.
• Manage Print Services: refill paper, toner, staples; troubleshoot jams.
• Monitor SmarterTrack tickets; escalate to Tier 2 as needed.
• Enforce parking rules: check areas, issue citations, maintain equipment.
• Operate a state enforcement vehicle during duties.

Skills

Policy interpretation

Interpersonal skills

Phone answering

Problem solving

Tools

Windows

Job description

Title: Parking Operations Specialist (Restricted)

Agency: Northern VA Community College

Location: Prince William - 153

FLSA: Nonexempt

Hiring Range: $45,000/yr

Full Time or Part Time: Full Time

Additional Detail

Job Description

General Description: This position will perform routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

*This position is eligible for telework after completion of state one-year probationary period.*

Duties and Tasks

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while performing duties.

*This position is restricted and is funded with non-continuous or non-recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.*

Minimum Qualifications

KSAs

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum Work Experience

• Customer service experience
• Experience working in an office environment.
• Computer experience working in a Windows environment
• Unrestricted Valid Driver’s License in good standing.

Additional Considerations

• Cash-handling experience
• Experience dealing with customer concerns and problems.