Parking Operations Specialist

Commonwealth of VA Careers; Dumfries (VA); On-site; USD 22,000 - 28,000; Part time

Job summary

Northern VA Community College in Prince William County is seeking a Parking Operations Specialist to support front desk duties, permit sales, citation processing, NOVACard issuance, and general customer service.

This part-time, non-telework role includes parking enforcement, print services support, and ticket monitoring. A valid driver’s license is required for duties that involve operating a state enforcement vehicle.

Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills with customer service experience.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Responsibilities

• Perform front office duties including permit sales, citation payments, NOVACard issuance, cash drawer reconciliation and customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Monitor SmarterTrack tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including checking areas for infractions, issuing citations, and maintaining equipment.
• Operate a state enforcement vehicle while performing duties.

Skills

Interpersonal skills

Phone skills

Problem solving

Policy interpretation

Tools

Windows OS

Job description

Title: Parking Operations Specialist

Agency: Northern VA Community College

Location: Prince William - 153

FLSA: Nonexempt

Hiring Range: $18/hr

Full Time or Part Time: Part Time

Job Description:

General Description:

This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

***This position is not eligible for telework.***

Duties and Tasks:

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

Minimum Qualifications:

KSAs:

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum Work Experience:

• Customer service experience
• Computer experience working in a Windows environment
• Unrestricted Valid Driver’s License in good standing.

Additional Considerations:

Additional Considerations:

• Experience in an office environment.
• Cash-handling experience
• Experience dealing with customer concerns and problems.