Assistant Parking Director

Norfolk State University; Norfolk (VA); On-site; USD 58,000 - 63,000; Full time

Job summary

Norfolk State University is seeking a Parking Operations Supervisor to oversee daily parking services, manage staff, and coordinate events across campus. You will supervise staff, enforce permits and enforcement procedures, and ensure service quality in alignment with university policies.

The role requires strong supervision, event planning, and customer-service skills, with occasional evening or weekend work and collaboration with Police, Athletics, Facilities, and Student Affairs.

Qualifications

• 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or related field.
• Supervisory experience including hiring, training, scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
• Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Responsibilities

• Reviews daily activity and escalates significant incidents to the Parking Director.
• Assist the Parking Compliance Officer when shift shortage without delay.
• Communicates work expectations and assignments; monitors attendance, conduct, productivity, and service quality; provides coaching and feedback; assists with evaluations.
• Responds to routine parking inquiries and complaints within two business days, handling matters professionally and in accordance with policy.
• Assists with permits, citations, payroll deduction, event requests, and account issues for students, employees, visitors, and departments.
• Coordinates appeal records, supports committees, and communicates decisions promptly with accurate notices and reports.
• Assists with purchasing, budget monitoring, receivables, payroll/timekeeping, permit inventory, and reconciliation processes.
• Verifies supporting documentation, meets deadlines, safeguards equipment, and prepares reports with complete data.
• Reports discrepancies and assists with corrective action.
• Plans and executes parking and traffic operations for athletics, conferences, move-in, and other events; coordinates with Police, Athletics, Facilities, and Event Management.
• Overtime and all special events may be required; evening, nights and some holidays are possible.

Skills

Progressive parking services exp

Supervisory experience

Daily parking operations

Large-scale events coordinate

Customer service issues handling

Reports and data analysis

Microsoft Office Suite

Tools

T2 Systems

Passport

Park Mobile

Job description

Duties

• Reviews daily activity and escalates significant incidents,recurring concerns, staffing shortages, or policy issues to theParking Director.
• Assist the Parking Compliance Officer when shift shortagewithout delay.
• Communicates clear work expectations and assignments toassigned personnel; monitors attendance, conduct, productivity, andservice quality; provides timely coaching and constructivefeedback; documents supervision and performance matters; assistswith interim and annual evaluations by established deadlines;ensures required training is completed; addresses performance orconduct concerns promptly and consistently; and promotes a safe,respectful, and accountable workplace.
• Responds to routine parking inquiries and complaints within twobusiness days and handles each matter professionally, impartially,and in accordance with University policy.
• Assists students, employees, visitors, and departments withpermits, citations, payroll deduction, event requests, and accountissues.
• Coordinates appeal records and committee support, ensuresdecisions are entered and communicated promptly, and preparesaccurate notices, instructions, reports, and correspondence withminimal errors.
• Assists with department purchasing, budget monitoring,receivables, payroll/timekeeping, payroll deduction, permitinventory, and reconciliation processes.
• Verifies supporting documentation before submission; meetsestablished deadlines; safeguards permits, equipment, andaccountable items; supports annual publication and distribution ofparking rules and regulations; and prepares required reports withcomplete and accurate data.
• Immediately reports discrepancies and assists with correctiveaction
• Assists with planning and executing parking and trafficoperations for athletics, conferences, move-in, commencement, andother special events; confirms staffing, equipment, signage,communications, and assignments before the event; coordinates withUniversity Police, event organizers, Facilities, and otherpartners; responds appropriately to changing conditions; andprovides requested after-action information andrecommendations.
• Mandatory to work overtime and all special events. The abilityto work evening, nights and some holiday.

Minimum Qualifications

• 3–5 years of progressive experience in parking services,transportation, campus operations, public safety, or a relatedfield.
• Supervisory experience, including hiring, training,scheduling, evaluating performance, and coaching employees.
• Experience managing daily parking operations, includingpermit programs, parking enforcement, and special eventparking.
• Experience coordinating large-scale events, includingtraffic control, parking logistics, and staffing plans.
• Experience handling customer service issues, appeals,complaints, and conflict resolution professionally.
• Experience preparing reports, maintaining records, andanalyzing parking data to improve operations.
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Leadership Skills

• Strong organizational and planning abilities
• Excellent written and verbal communication skills
• Ability to lead and motivate a diverse team
• Strong decision-making and problem-solving skills
• Ability to work under pressure and manage multiplepriorities
• Experience collaborating with departments such as Police,Athletics, Facilities, Student Affairs, and Event Management

Salary: $58,000.00-63,000.00

Preferred Qualifications

• Parking policies and procedures
• Traffic and pedestrian safety
• Budget development and financial management
• Contract management and vendor oversight
• University or municipal parking regulations
• Emergency preparedness and incident response
• Experience working with parking management software (such asT2 Systems, Passport, Park Mobile, or similar platforms).
• Developing parking plans for athletic events, commencement,concerts, and campus functions

Norfolk State University conducts background checks on allcandidates identified as a finalist for employment consideration.The type of background check(s) performed are dependent upon thetype of position for which you have been identified as a finalistand may include criminal history, including sexual offenderregistry checks, reference checks, degree validation, DMV (driving)records, license verification, and credit report reviews. Theresults of background checks are made available to Universityemploying officials. As a finalist, you will be required to sign anAuthorization to Release form. Norfolk State University utilizesForm I-9 and E-verify in the verification of eligibility foret employment. Applicants must be authorized to work in the U.S.without employer sponsorship.

In support of the Commonwealth’s commitment to inclusion, we areencouraging individuals with disabilities to apply through theCommonwealth Alternative Hiring Process. To be considered for thisopportunity, applicants will need to provide their Certificate ofDisability (COD) provided by a Vocational Rehabilitation Counselorwithin the Department for Aging & Rehabilitative Services(DARS), or the Department for the Blind & Vision Impaired(DBVI). Veterans are encouraged to answer Veteran status questionsand submit their disability documentation, if applicable, toDARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARSat 800-552-5019, or DBVI at 800-622-2155.

Equal Opportunity Employer