Parking Operations Specialist

Virginia Community Colleges; Alexandria (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

Northern Virginia Community College seeks a Parking Operations Specialist to handle front-office duties, permit sales, NOVACard issuance, and cash reconciliation on campus.

The role includes enforcing parking policy, processing citations, monitoring ticketing systems, and supporting print services. It is not telework eligible; schedule 8:00am-5:00pm, up to 29 hours/week, with potential campus travel.

Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills with customers and colleagues.
• Ability to answer phones and provide assistance.
• Good problem solving and critical thinking abilities.
• Experience using Windows-based computer systems.
• Valid driver’s license required.

Responsibilities

• Front office duties: permit sales, citation payments, NOVACard issuance, cash reconciliation.
• Manage Print Services: refill paper, toner, staples; troubleshoot jams.
• Monitor SmarterTrack tickets; escalate to Tier 2 as needed.
• Parking enforcement: check areas, issue citations, maintain equipment.
• Operate a state enforcement vehicle as part of duties.

Skills

Policy interpretation

Interpersonal skills

Phone handling

Problem solving

Windows experience

Driver's license

Job description

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Working Title

Parking Operations Specialist

Role Title

Admin and Office Spec II

Role Code

19012-FP

FLSA

Nonexempt

Pay Band

02

Position Number

280W0317

Agency

Northern VA Community College

Division

NV280-VP Finance

Work Location

Hiring Range

$18/hr

Emergency/Essential Personnel No

No

EEO Category

6-Administrative Support

Full Time or Part Time

Part Time

Telework Options

Telework options are subject to change based on business needs

Bilingual or Multilingual Skill Requirement or Preference

Work Schedule

Part time between 8:00am -5:00pm, Monday-Friday, Max 29 hours per week

Sensitive Position

No

Job Description

General Description:

This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

This position is not eligible for telework.

Duties and Tasks:

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

KSAs

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.
• Computer experience working in a Windows environment
• Valid Driver’s License

Additional Considerations

• Experience in an office environment.
• Experience dealing with customer concerns and problems.

Operation of a State Vehicle

Yes

Supervises Employees

No

Required Travel

Maybe required to travel between campuses.

Posting Number

WGE_3375P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

08/20/2026

Job Close Date

09/03/2026

Agency Website

www.nvcc.edu

Contact Name

Email

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information

Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

Employees must reside in Virginia, Maryland or District of Columbia.

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System ( VCCS ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System ( VCCS ) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts ( ADA and ADAAA ), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Required fields are indicated with an asterisk (*).

• I understand that this is a part-time position. In consideration thereof, I wish to proceed with the completion of my application.
  • No response.
  • Yes.
  • No.
• I understand that only information provided at the time of the application submission will be considered when determining my qualifications and only responses to Supplemental Questions that can be verified in my application and resume will be credited.
  • Yes
  • No
• I understand that this position is not telework eligible and I will be required to attend work in-person.
  • Yes
  • No
• I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
  • Yes
  • No
• Do you now, or will you in the future, require sponsorship for an employment visa?
  • Yes
  • No
• Are you applying for this position to satisfy an OPT training requirement for your educational program?
  • Yes
  • No
• Do you have customer service experience?
  • Yes
  • No
• Do you have computer experience working in a Windows environment ?
  • Yes
  • No
• Do you have an unrestricted driver’s license with insurable driving record ?
  • Yes
  • No