Parking Operations Specialist

Northern VA Community College; Alexandria (VA); On-site; USD 21,000 - 29,000; Part time

Job summary

Northern VA Community College in Alexandria, VA is seeking a part-time Parking Operations Specialist to handle campus parking, NOVACard operations, and customer assistance.

This role performs front office duties, processes permit sales, citations, and cash drawer reconciliation, while supporting ticketing workflows and ensuring customer service excellence. It also involves enforcing parking policies and operating a state enforcement vehicle on campus.

Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Responsibilities

• Perform front office duties including but not not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

Skills

Policy interpretation

Interpersonal skills

Phone handling

Problem solving

Tools

Windows OS

Job description

Title: Parking Operations Specialist

Agency: Northern VA Community College

Location: Alexandria - 510

FLSA: Nonexempt

Hiring Range: $18/hr

Full Time or Part Time: Part Time

Job Description:

General Description:

This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

*This position is not eligible for telework.*

Duties and Tasks:

• Perform front office duties including but not not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services ,refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while preforming duties.

Minimum Qualifications:

KSAs:

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Minimum Work Experience:

• Customer service experience
• Computer experience working in a Windows environment
• Valid Driver’s License

Additional Considerations:

• Cash-handling experience
• Experience in an office environment.
• Experience dealing with customer concerns and problems.