Campus Parking Operations & Customer Experience Specialist

Commonwealth of VA Careers; Dumfries (VA); On-site; USD 22,000 - 28,000; Part time

Job summary

Northern VA Community College in Prince William County is seeking a Parking Operations Specialist to support front desk duties, permit sales, citation processing, NOVACard issuance, and general customer service.

This part-time, non-telework role includes parking enforcement, print services support, and ticket monitoring. A valid driver’s license is required for duties that involve operating a state enforcement vehicle.

Qualifications

• Ability to interpret and apply policies, procedures and guidelines.
• Strong interpersonal skills with customer service experience.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

Responsibilities

• Perform front office duties including permit sales, citation payments, NOVACard issuance, cash drawer reconciliation and customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Monitor SmarterTrack tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including checking areas for infractions, issuing citations, and maintaining equipment.
• Operate a state enforcement vehicle while performing duties.

Skills

Interpersonal skills

Phone skills

Problem solving

Policy interpretation

Tools

Windows OS

Job description

Northern VA Community College in Prince William County is seeking a Parking Operations Specialist to support front desk duties, permit sales, citation processing, NOVACard issuance, and general customer service.

This part-time, non-telework role includes parking enforcement, print services support, and ticket monitoring. A valid driver’s license is required for duties that involve operating a state enforcement vehicle.