Parking Operations Manager: Client Relations & Growth

Premium Parking; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Monthly Commute and Mobile Phone StipD

Tuition Reimbursement

Disability Insurance (Short & LongTerm

Accidental & Critical Illness Coverage

Pet Insurance

Job summary

Premium Parking in New Orleans, LA is seeking a Parking Operations Account Manager to oversee day-to-day parking operations, manage client relationships, and drive performance across multiple locations. You will lead staff development, ensure compliance with policies, and collaborate with property owners to optimize revenue and service levels.

The role requires strong customer service, multitasking, and communication skills, with responsibility for financial reporting, staff management, and

Qualifications

• Experience building and maintaining client relationships.
• Strong customer service skills and ability to respond to client requests.
• Ability to manage multiple tasks and work independently.
• Professional written and verbal communication across levels of the organization.
• Ability to implement policies and procedures and propose solutions.
• Strong analytical approach to data and reports.

Responsibilities

• Cultivate and maintain positive client relationships with property owners and managers.
• Complete weekly financial reports and monthly projections.
• Maintain parking software and billing systems.
• Direct projects related to physical operation of parking garages and lots.
• Lead recruitment, training, evaluation, and salary administration for parking staff.
• Ensure compliance with company policies and tenant relations.
• Manage rent rolls, contract files, and lease provisions for tenants.
• Oversee event planning and market research activities.

Skills

Customer service

Leadership

Multi-tasking

Communication

Independence

Calm under pressure

Urgency & timeliness

Relationship management

Data interpretation

Tools

Microsoft Word

Microsoft Excel

Job description

Premium Parking in New Orleans, LA is seeking a Parking Operations Account Manager to oversee day-to-day parking operations, manage client relationships, and drive performance across multiple locations. You will lead staff development, ensure compliance with policies, and collaborate with property owners to optimize revenue and service levels.

The role requires strong customer service, multitasking, and communication skills, with responsibility for financial reporting, staff management, and