Parking Operations Account Manager - New Orleans

Premium Parking; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Monthly Commute and Mobile Phone StipD

Tuition Reimbursement

Disability Insurance (Short & LongTerm

Accidental & Critical Illness Coverage

Pet Insurance

Job summary

Premium Parking in New Orleans, LA is seeking a Parking Operations Account Manager to oversee day-to-day parking operations, manage client relationships, and drive performance across multiple locations. You will lead staff development, ensure compliance with policies, and collaborate with property owners to optimize revenue and service levels.

The role requires strong customer service, multitasking, and communication skills, with responsibility for financial reporting, staff management, and

Qualifications

• Experience building and maintaining client relationships.
• Strong customer service skills and ability to respond to client requests.
• Ability to manage multiple tasks and work independently.
• Professional written and verbal communication across levels of the organization.
• Ability to implement policies and procedures and propose solutions.
• Strong analytical approach to data and reports.

Responsibilities

• Cultivate and maintain positive client relationships with property owners and managers.
• Complete weekly financial reports and monthly projections.
• Maintain parking software and billing systems.
• Direct projects related to physical operation of parking garages and lots.
• Lead recruitment, training, evaluation, and salary administration for parking staff.
• Ensure compliance with company policies and tenant relations.
• Manage rent rolls, contract files, and lease provisions for tenants.
• Oversee event planning and market research activities.

Skills

Customer service

Leadership

Multi-tasking

Communication

Independence

Calm under pressure

Urgency & timeliness

Relationship management

Data interpretation

Tools

Microsoft Word

Microsoft Excel

Job description

The Parking Operations Account Manager is responsible for administration of all day-to-day activities related to parking garage and surface lot management. With over 1,500 locations nationwide, we are looking to build a strong team. In this role, you will directly oversee one or more operations and are responsible for account performance for financial, government compliance, and customer/client satisfaction objectives. This position is expected to maintain relationships with the present clients to obtain references and leads to new business opportunities. Account Managers are responsible for the accountability, training, and development of all Premium Parking staff, and is expected to inspire associates to continuously improve and develop their knowledge and skills. The Account Manager reports to the Market President.

What We Offer

• Competitive Medical, Dental, Vision, & Life Insurance
• Paid Time Off
• Monthly Commute and Mobile Phone Stipend
• Tuition Reimbursement
• Disability Insurance (Short & Long Term)
• Accidental & Critical Illness Coverage
• Pet Insurance

What Our Parking Operations Account Managers Do:

• Cultivate and maintain positive, strong relationships with clients, including responding to client requests and concerns and attending meetings with property owner and real estate management organizations
• Complete weekly financial reports and monthly projections, communicating with executive leadership
• Maintain parking software and billing systems
• Maintain familiarity with access and revenue control system hardware and software
• Direct projects related to the physical operation of parking garages and surface lots including cleaning, repair, equipment maintenance and security. Maintain a first class operation at all times
• Engage in the development of location-level financial and operational goals
• Develop and execute marketing and operating strategies and participate in market research and new business development
• Manage all parking personnel. Besides direct day-to-day management, responsibilities include recruiting, training, evaluation, and salary administration
• Comply with and enforce Premium Parking company policies
• Develop and maintain positive tenant relations
• Manage all aspects of the tenants’ parking, including rent roll maintenance, contract files, and lease provision compliance
• Lead Special Event planning and execution
• Promote Premium Parking and participate in market research and new business development

What We Look for in a Parking Operations Account Manager:

• Establish a cooperative working atmosphere among staff
• Strong customer service skills and abilities
• Multi-task and work independently
• Communicate professionally and effectively with all levels of the organization both verbally and in written form
• Exchange ideas, information, and options with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions
• Apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
• Proficiently use Microsoft Word and Excel to produce reports and spreadsheets
• Integrate analyses of data to discover facts and/or develop knowledge concepts or interpretations
• Maintain a calm demeanor in emergency situations
• Demonstrate a sense of urgency and timeliness

Minimum Qualifications

• Parking management experience (preferred, but not required)
• Ability to lead and motivate team members
• Must be detail-oriented and extremely well organized.
• Valid license with 3+ years driving experience
• No MAJOR violations (DUI, reckless driving, negligent homicide) in the past 7 years
• No more than two MINOR violations in the past year (accident, speeding)
• No suspensions within the last 3 years

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.