Parking & Mobility Operations Lead

City of Grand Rapids, MI; Grand Rapids (MI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical coverage

Paid holidays

Tuition reimbursement

Parental leave

Wellness program

Job summary

The City of Grand Rapids, MI is seeking a Parking & Mobility Operations Manager to plan, coordinate and oversee parking operations across on-street and off-street systems, shared mobility programs, and enforcement activities. This role leads safety, equity, efficiency, and financial sustainability across operations.

Responsibilities include budgeting, staff supervision, vendor management, and ongoing program improvements to deliver reliable parking and mobility services for residents and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 3 years in parking system administration or operations management with supervisory experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Oversee parking system field operations and staffing, including supervision and performance reviews.
• Manage day-to-day operations of shared mobility programs and EV carshare initiatives.
• Develop SOPs and work instructions for field operations and processes.

Skills

Staff supervision

Operations management

Budgeting

Customer service

Vendor management

Education

Bachelor's degree in business administration, public administration, public transportation or related field

Tools

PARCS management platform

Job description

The City of Grand Rapids, MI is seeking a Parking & Mobility Operations Manager to plan, coordinate and oversee parking operations across on-street and off-street systems, shared mobility programs, and enforcement activities. This role leads safety, equity, efficiency, and financial sustainability across operations.

Responsibilities include budgeting, staff supervision, vendor management, and ongoing program improvements to deliver reliable parking and mobility services for residents and