Parking & Mobility Operations Leader

City of Grand Rapids; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

The City of Grand Rapids seeks a Parking & Mobility Operations Manager to plan, coordinate and oversee the City’s parking operations, including on-street and off-street systems, and shared mobility programs. You will provide leadership to ensure safety, equity, efficiency, customer focus and financial sustainability.

Essential duties include supervising staff, managing budgets, administering contracts, and implementing SOPs.

Qualifications

• Bachelor's degree in business administration, public administration, public transportation or related field.
• Three (3) years of progressively responsible experience in parking system administration, operations management, or a related field, including supervisory experience.
• Any equivalent combination of education, training, and experience.

Responsibilities

• Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
• Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s EV carshare program.
• Implements adopted policies and creates SOPs / work instructions for field operations.
• Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
• Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
• Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
• Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
• Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
• Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
• Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
• Develops and deliver staff training to enhance safety, customer service, and professional growth.

Skills

Supervisory experience

Operations management

Budgeting & reporting

Customer service leadership

Education

Bachelor's degree in business administration, public administration, public transportation or related field

Tools

PARCS management platform

Job description

The City of Grand Rapids seeks a Parking & Mobility Operations Manager to plan, coordinate and oversee the City’s parking operations, including on-street and off-street systems, and shared mobility programs. You will provide leadership to ensure safety, equity, efficiency, customer focus and financial sustainability.

Essential duties include supervising staff, managing budgets, administering contracts, and implementing SOPs.