Parking and Mobility Operations Manager

City of Grand Rapids; Grand Rapids (MI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Holidays

Paid Vacation

Tuition Reimbursement

Job summary

The City of Grand Rapids seeks a Parking & Mobility Operations Manager to plan, coordinate and oversee the City’s parking operations, including on-street and off-street systems, and shared mobility programs. You will provide leadership to ensure safety, equity, efficiency, customer focus and financial sustainability.

Essential duties include supervising staff, managing budgets, administering contracts, and implementing SOPs.

Qualifications

• Bachelor's degree in business administration, public administration, public transportation or related field.
• Three (3) years of progressively responsible experience in parking system administration, operations management, or a related field, including supervisory experience.
• Any equivalent combination of education, training, and experience.

Responsibilities

• Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
• Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s EV carshare program.
• Implements adopted policies and creates SOPs / work instructions for field operations.
• Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
• Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
• Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
• Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
• Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
• Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
• Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
• Develops and deliver staff training to enhance safety, customer service, and professional growth.

Skills

Supervisory experience

Operations management

Budgeting & reporting

Customer service leadership

Education

Bachelor's degree in business administration, public administration, public transportation or related field

Tools

PARCS management platform

Job description

The purpose of this position is to plan, coordinate and oversee the City’s parking operations. The Parking & Mobility Operations Manager provides leadership in managing parking facilities, on-street and off-street systems, shared mobility operations, and enforcement activities, ensuring operations are safe, equitable, efficient, customer- centered and financially sustainable.

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
• Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s electric vehicle (EV) carshare program.
• Implements adopted policies and creates standard operating procedures (SOPs) / work instructions for field operations.
• Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
• Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
• Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
• Responds to citizen and business inquiries, concerns, and complaints, providing responsive and equitable solutions.
• Plans, organizes, coordinates, and evaluates the work of subordinate supervisors overseeing, enforcement, dispatch, and special events operations teams.
• Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
• Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
• Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
• Develops and deliver staff training to enhance safety, customer service, and professional growth.
• Keeps informed of emerging trends, technologies, and best practices in municipal parking, mobility management, and smart city applications.

• Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor's degree in business administration, public administration, public transportation or related field.

-- AND --

• Three (3) years of progressively responsible experience in parking system administration, operations management, special events management, or a related field, including demonstrated supervisory or managerial experience.

-- OR --

• Any equivalent combination of education, training, and experience.

Required License

• Valid Michigan driver’s license.

Preferred Qualifications

• IPMI-PTMP (CAPP) certification
• Proficiency with PARCS management platform

We Offer:

• Medical, Dental, and Vision starting on Day 1
• 6% employee 401a contribution with employer matching (6% or 7% based on bargaining unit)
• Employee & Employer contributions to Retiree Health Savings Account
• Voluntary benefits such as term life insurance, flexible spending accounts, accidental insurance, disability insurance, and deferred compensation plan options
• Twelve Paid Holidays
• Paid Vacation and Sick Time
• Paid Parking (if applicable)
• Employee Home Ownership Incentive
• Tuition Reimbursement and professional development opportunities
• Paid Parental Leave
• Employee Assistance Program with free mental health counseling
• Comprehensive Wellness program with a health and wellness incentive
• Employee Discounts and Perks

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Leaves and Accommodations Analyst, Amanda Kaulback. Email [e-mail] or [e-mail] or by phone at [phone].

The City of Grand Rapids does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Please Note:

This position is subject to the provisions of the applicable collective bargaining agreement and all relevant civil service rules. For additional information, links to union agreement and Civil Service Rules are provided below.

Collective Bargaining Agreements

Civil Service Rules