Parking Facility Supervisor

Fast Park and Relax; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA (Health Savings Account)

Life / AD&D insurance

Disability Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay

Job summary

Fast Park & Relax seeks a Parking Facility Supervisor to lead daily operations at our Raleigh, NC site. You will supervise attendants, ensure excellent customer service, and oversee cash handling, credit card processing, and daily revenue reconciliation.

The role requires evenings and weekend flexibility and offers the chance to advance with a national company. Benefits include full medical, dental, vision, HSA, life and disability coverage, 401(k) retirement plan, PTO from day one, holiday pay,

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience.
• Experience handling cash and credit card transactions.
• Ability to stand for extended periods and work outdoors in various weather conditions.

Responsibilities

• Assist in daily operations, including opening/closing procedures and staff scheduling.
• Supervise and train parking attendants; guide customer service and cash handling.
• Manage financial transactions and daily revenue reconciliation.
• Monitor facility safety, cleanliness and equipment functioning.
• Prepare daily/weekly/monthly reports on activity, revenue and expenses.

Skills

Customer service

Cash handling

Communication

Team leadership

Multitasking

Safety compliance

Education

High School Diploma

Tools

POS system

Data entry

Report generation

Job description

Parking Facility Supervisor - Fast Park & RelaxPlease apply by completing the application completely and provide a professional, up to date resumeJOB ADDRESS: 8820 Fast Park Drive, Raleigh, NC 27617Shift - Evenings & Weekends (we are looking for someone with flexibility)Fast Park & Relax has a fabulous opportunity for a positive, high energy, talented individual to apply their leadership skills in the travel industry.Fast Park & Relax, the premier offsite parking company near Raleigh Durham International Airport, offers a competitive wage, room for advancement with a national company and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.Job Purpose:To assist the General Manager in the daily operations of the Fast Park facility, ensuring smooth and efficient parking services for customers while maximizing revenue and maintaining a high level of customer satisfaction. This role involves supervising staff, managing customer interactions, overseeing financial transactions, and maintaining the overall appearance and functionality of the parking facility.Key Responsibilities:Assist in the daily operations of the Fast Park facility, including opening and closing procedures, staff scheduling, and inventory management.Supervise and train parking attendants, providing guidance on customer service, cash handling procedures, and parking lot management.Ensure excellent customer service by addressing customer inquiries, resolving complaints, and providing assistance with parking-related issues.Manage financial transactions, including cash handling, credit card processing, and daily revenue reconciliation.Monitor and maintain the parking facility, ensuring cleanliness, safety, and proper functioning of equipment.Enforce parking rules and regulations, issuing citations as needed and addressing any security concerns.Assist with marketing and promotional activities to attract and retain customers.Prepare daily, weekly, and monthly reports on parking activity, revenue, and expenses.Maintain a safe and secure environment for both customers and employees.Communicate effectively with the staff and customers.Stay up-to-date on industry best practices and company policies.Perform other duties as assigned.Employee Benefits:Medical (PPO or HDHP)DentalVisionHSA (Health Savings Account)Basic Life / AD&DSupplemental Life / AD&DDisability InsuranceEAP (Employee Assistance Program)401(k) Retirement Savings PlanPaid Time Off (“PTO”)Holiday PayRequired Education:High School Diploma or equivalentRequired Experience:Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.Experience handling cash and credit card transactions.Experience with basic computer operations, including data entry and report generation.Required Skills and Abilities:Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.Ability to work independently and as part of a team.Ability to multitask and prioritize tasks in a fast-paced environment.Ability to stand for extended periods and work outdoors in various weather conditions.Ability to follow established procedures and guidelines.Ability to maintain a professional appearance and demeanor at all times.Basic math skills.Ability to operate parking-related equipment (e.g., ticket dispensers, gates).Ability to read and interpret maps and directions.Ability to maintain accurate records.Ability to work flexible hours, including weekends and holidays.Valid driver's license and clean driving record (may be required depending on specific job duties).Ability to understand and follow safety regulations.