Parking Facility Supervisor

Fast-Park-; Linthicum (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Life insurance

401(k) plan

Paid time off

Holiday pay

Job summary

Fast Park & Relax in Linthicum near BWI is seeking a Parking Supervisor to lead our evening operations, supervise attendants, and ensure guests receive outstanding service from arrival to departure. You will manage traffic flow, uphold safety, handle cash and transactions, and complete daily reports while coaching the team and coordinating shuttle operations as needed.

This role requires strong communication, reliability, and the ability to work outdoors in varying weather, with weekend

Qualifications

• Minimum of 1 year of customer service experience, preferably in parking or hospitality.
• Ability to handle cash and credit card transactions.
• Ability to operate basic computer systems and data entry.

Responsibilities

• Supervise and support daily parking operations to ensure safety and efficiency.
• Lead, coach, and motivate attendants and frontline team members.
• Deliver excellent customer service and resolve guest concerns professionally.

Skills

Customer service

Leadership

Communication

Problem-solving

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

Cash handling

Data entry

Report generation

Basic computer operations

Parking equipment operation

Job description

Parking SupervisorFast Park & Relax | Located near Baltimore/Washington International Airport (BWI)Pay: $20.00 per hourSchedule: Evenings shifts - weekends includedJoin the Fast Park & Relax Team!Fast Park & Relax is an industry-leading airport parking company dedicated to providing exceptional customer service and a stress-free travel experience. We are seeking a dependable, customer-focused Parking Supervisor to lead daily operations, support team members, and ensure our guests receive outstanding service from arrival to departure.Position SummaryAs a Parking Supervisor, you will oversee evening operations at our parking facility, ensuring efficient traffic flow, maintaining safety and security standards, and leading a team committed to delivering exceptional customer experiences. This hands-on leadership role requires strong communication skills, operational awareness, and a passion for customer service.Essential Duties & ResponsibilitiesSupervise and support daily parking operations to ensure a safe, organized, and efficient environment.Lead, coach, and motivate parking attendants and frontline team members.Deliver exceptional customer service by assisting guests, answering questions, and resolving concerns in a professional manner.Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.Enforce company policies and parking regulations while maintaining a positive customer experience.Assist with shuttle operations and coordinate transportation services as needed.Handle cash and electronic transactions accurately and maintain proper accountability procedures.Complete operational reports, incident documentation, and other administrative tasks.Conduct facility inspections and report maintenance, safety, or security concerns promptly.Promote and follow all company safety policies and procedures.Serve as the on-duty leader, responding effectively to guest, employee, and operational needs.QualificationsPrevious supervisory or leadership experience preferred.Strong customer service and problem-solving skills.Ability to remain organized and make sound decisions in a fast-paced environment.Basic computer and reporting skills.Ability to work outdoors in varying weather conditions.Reliable attendance and schedule flexibility.Valid driver's license and acceptable driving record preferred.BenefitsEligible employees may participate in a comprehensive benefits package, including:Medical (PPO and HDHP options)Dental InsuranceVision InsuranceHealth Savings Account (HSA)Basic Life and AD&D InsuranceSupplemental Life and AD&D InsuranceDisability InsuranceEmployee Assistance Program (EAP)401(k) Retirement Savings PlanPaid Time Off (PTO)Holiday PayWhy Fast Park & Relax?At Fast Park & Relax, we believe great service starts with great people. Our team members enjoy a supportive work environment, opportunities for growth, and the satisfaction of helping travelers begin and end their journeys with ease.Apply today and become part of a company recognized for outstanding customer service and employee commitment.Required Education:- High School Diploma or equivalentRequired Experience:- Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.- Experience handling cash and credit card transactions.- Experience with basic computer operations, including data entry and report generation.Required Skills and Abilities:- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.- Strong problem-solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.- Ability to work independently and as part of a team.- Ability to multitask and prioritize tasks in a fast-paced environment.- Ability to stand for extended periods and work outdoors in various weather conditions.- Ability to follow established procedures and guidelines.- Ability to maintain a professional appearance and demeanor at all times.- Basic math skills.- Ability to operate parking-related equipment (e.g., ticket dispensers, gates).- Ability to read and interpret maps and directions.- Ability to maintain accurate records.- Ability to work flexible hours, including weekends and holidays.- Valid driver's license and clean driving record (may be required depending on specific job duties).- Ability to understand and follow safety regulations.