Parking Customer Support Specialist

SP+; Florence (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

SP+, a Metropolis company, is hiring a Customer Service Representative - Driving in Erlanger, KY. The role focuses on high‑quality customer service, assisting with automated parking systems, and guiding customers through parking processes at a busy location.

The ideal candidate has a high school diploma and comfort with technology, plus the ability to handle transactions, respond to inquiries, and maintain professional standards throughout shifts.

Qualifications

• High School Diploma or equivalent required.
• Experience with automated parking access control hardware/software or strong tech aptitude.
• Availability for varied shifts, including potential weekend work.

Responsibilities

• Assist customers with payment on fully automated revenue control equipment.
• Guide customers in using parking services and direct traffic flow.
• Lead programs to improve client and customer satisfaction.
• Manage day-to-day activities at the assigned location.
• Monitor pay-in lanes and assist customers during transactions.
• Maintain a professional appearance and courteous demeanor.
• Resolve complaints independently or with supervisor support.
• Conduct regular audits of garage/facility as required by management.

Skills

Customer service

English language

Reasoning ability

Adaptability

Judgment

Teamwork

Education

High School Diploma

Tools

Clock

Calculator

Credit card machine

Job description

SP+, a Metropolis company, is hiring a Customer Service Representative - Driving in Erlanger, KY. The role focuses on high‑quality customer service, assisting with automated parking systems, and guiding customers through parking processes at a busy location.

The ideal candidate has a high school diploma and comfort with technology, plus the ability to handle transactions, respond to inquiries, and maintain professional standards throughout shifts.