Customer Experience Associate - Parking Tech & Payments

Metropolis Technologies; Erlanger (KY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

SP+ in Erlanger, KY, is hiring a Customer Service Representative to ensure high-quality customer service and support maintenance in common areas. You will assist with payments on fully automated equipment and help manage day-to-day location activities while delivering a consistently excellent customer experience.

This on-site role requires flexible scheduling and professional conduct at all times. Responsibilities include managing pay lanes, answering questions, and maintaining a clean facility.

Qualifications

• High School Diploma or equivalent required.
• Experience with automated parking access control hardware and software or a high aptitude for technology.

Responsibilities

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility.
• Assists customers in making payment to fully automated revenue control equipment.
• Goes above and beyond to deliver an exceptional client and customer experience.
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes.

Education

High School Diploma or equivalent

Job description

SP+ in Erlanger, KY, is hiring a Customer Service Representative to ensure high-quality customer service and support maintenance in common areas. You will assist with payments on fully automated equipment and help manage day-to-day location activities while delivering a consistently excellent customer experience.

This on-site role requires flexible scheduling and professional conduct at all times. Responsibilities include managing pay lanes, answering questions, and maintaining a clean facility.