Parking Customer Service Specialist

LAZ Parking; Traverse City (MI); On-site; USD 19,000 - 27,000; Full time

Job summary

LAZ Parking in Traverse City, MI, is seeking a Customer Service Representative to greet customers, assist at entrances, and maintain a welcoming atmosphere in our facilities. You will handle basic cashier duties, direct traffic, resolve concerns with a friendly, solutions-focused approach, and support team members across locations.

Strong communication and reliability are essential; experience in parking or cash handling is a plus.

Qualifications

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required
• Perform traditional cashiering functions as needed for exceptions transactions
• Provide jump start and vehicle location assistance as directed by supervisors
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance
• Contribute to general maintenance of the garage - wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

Skills

Customer service

Communication

Multitasking

Team player

Education

High school diploma or GED

Job description

LAZ Parking in Traverse City, MI, is seeking a Customer Service Representative to greet customers, assist at entrances, and maintain a welcoming atmosphere in our facilities. You will handle basic cashier duties, direct traffic, resolve concerns with a friendly, solutions-focused approach, and support team members across locations.

Strong communication and reliability are essential; experience in parking or cash handling is a plus.