Parking Concierge & Guest Experience

LAZ Parking; New London (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Great Base Pay

Growth Opportunities

Pay Activ– On-demand wages

Paid training

Free company uniform

Job summary

LAZ Parking is hiring a Customer Service Representative to greet customers on campus, handle inquiries, and help guests purchase parking products. You will be the face of our operation, delivering friendly, professional service in a lively campus environment.

Responsibilities include resolving concerns, maintaining logs, handling payments, and communicating policies. The role requires strong communication, computer and organizational skills, with on-site work and opportunities for growth within

Qualifications

• High school diploma or GED required.
• Strong customer service experience.
• Strong understanding of computer systems.
• Call center experience is preferred but not required.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Responsibilities

• Greet customers and develop a rapport with the on-campus customer base.
• Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
• Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.
• Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
• Handle in-office cash, check, and credit card transactions with care and integrity.
• Maintain an open line of communication with Management to stay up-to-date on office policies.
• Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
• Adhere to standardized responses when responding to phone calls, voicemails, and emails.
• Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
• Performing all job duties in compliance with LAZ's Standard Operating Procedures.
• Performing other related duties as assigned by Management.

Skills

Excellent communication

Phone skills

Interpersonal skills

Organizational skills

English proficiency

Bi-lingual abilities

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

MS Office

Job description

LAZ Parking is hiring a Customer Service Representative to greet customers on campus, handle inquiries, and help guests purchase parking products. You will be the face of our operation, delivering friendly, professional service in a lively campus environment.

Responsibilities include resolving concerns, maintaining logs, handling payments, and communicating policies. The role requires strong communication, computer and organizational skills, with on-site work and opportunities for growth within