Parking Services Customer Care Associate

LAZ Parking; Carlsbad (CA); On-site; USD 18,000 - 26,000; Full time

Job summary

LAZ Parking in Carlsbad Village Faire is seeking a Customer Service Representative who greets customers, answers questions, and resolves issues with a friendly, professional demeanor.

You will assist customers in lanes and the parking facilities, direct traffic when needed, and contribute to a clean, welcoming environment. A high school diploma or GED is preferred, with strong English and interpersonal skills essential.

Qualifications

• Strong customer service experience.
• Ability to communicate professionally and effectively.
• Familiarity with basic computer skills in parking revenue control systems.

Responsibilities

• Greet customers, respond promptly to inquiries and resolve issues, building rapport with customers.
• Assist customers in lanes and the parking facilities; direct traffic when needed.
• Promote excellent customer relations by maintaining a friendly demeanor and can-do attitude.
• Monitor facilities and assist customers; help with minor maintenance and cleaning.

Skills

Customer service

Communication

Teamwork

De-escalation

English proficiency

Problem solving

Education

High school diploma or GED

Tools

Parking revenue system

Job description

LAZ Parking in Carlsbad Village Faire is seeking a Customer Service Representative who greets customers, answers questions, and resolves issues with a friendly, professional demeanor.

You will assist customers in lanes and the parking facilities, direct traffic when needed, and contribute to a clean, welcoming environment. A high school diploma or GED is preferred, with strong English and interpersonal skills essential.