Seasonal Parking & Customer Service Specialist

LAZ Parking; Santa Clara (CA); On-site; USD 24,000 - 34,000; Part time

Job summary

LAZ Parking in Santa Clara seeks a Customer Service Agent for the holiday season. You will be the first point of contact for patrons, provide solutions with compassion, handle phone calls, and assist with parking accounts and key cards. You will log information and support management as needed.

The role requires strong customer service skills, familiarity with Microsoft Office, and the ability to multitask in a busy environment. High school diploma or GED is required; flexibility is essential.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong customer service experience.
• Strong understanding of computer systems.
• Knowledge of Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
• Call center experience is preferred but not required.

Responsibilities

• Greet patrons and serve as first point of contact for issues.
• Answer phone and intercom calls; relay messages to management.
• Assist Bookkeepers with parking accounts when requested.
• Release and receive Key Cards; manage validations with IDs.
• Log patron and employee information; monitor logs and reports.
• Coordinate with technicians and operations for garage flow.
• Perform light office duties and maintain cleanliness.

Skills

Strong customer service

Computer systems

Call center experience

Professional communication

Office software

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

LAZ Parking in Santa Clara seeks a Customer Service Agent for the holiday season. You will be the first point of contact for patrons, provide solutions with compassion, handle phone calls, and assist with parking accounts and key cards. You will log information and support management as needed.

The role requires strong customer service skills, familiarity with Microsoft Office, and the ability to multitask in a busy environment. High school diploma or GED is required; flexibility is essential.